Privacy Policy

Last Update: 09.20.2026

At Pano, we take our commitment to protecting the privacy of our users seriously. This Privacy Policy explains how we collect, process, and store the data of users who use our platform.

1. Data We Collect
a. Mandatory Cookies

We only use mandatory cookies on our website to enable user login. These cookies contain JWT (JSON Web Token) and are used solely for authentication purposes.

b. User-Provided Data
  • Account Information: Users may provide information such as name, email address, or username when creating an account.
  • Content Upload: Content such as plugins and themes uploaded by users to the platform.

In addition, self-hosted Pano installations send usage data to panomc.com; this is described in detail in section 2.

2. Usage Data From Self-Hosted Pano Installations

A self-hosted Pano platform sends usage data to panomc.com once a day, unless the site owner disables it. It can be turned off during setup, later from Panel → Settings → Platform, or by setting telemetry.enabled = false in the configuration file.

This data is not anonymous. Each report contains:

  • The Pano version, stage and release channel in use.
  • The Java version, the operating system, and the CPU and memory available to the installation.
  • The website URL and its domain.
  • The server's IP address and the country derived from it.
  • The active theme and the installed plugins together with their versions.
  • Aggregate counts: registered users, posts, open tickets, connected Minecraft servers and online players.
  • Whether a panomc.com account is connected to the installation.
  • The installation date and a randomly generated installation identifier.

It never includes user accounts, e-mail addresses, passwords, site content or any credentials.

We use this data to understand how Pano is used, to prioritise development, to make compatibility and security decisions, and to publish aggregate statistics such as the number of active installations. Raw usage data is kept for 13 months; aggregated statistics, which cannot be traced back to a single installation, are kept indefinitely.

3. Use of Data

We use the collected data for the following purposes:

  • Authentication and management of user sessions.
  • Managing and sharing user-created content with the community.
  • Ensuring security and preventing misuse.
4. Data Sharing

Pano does not sell or share user data — including the usage data described in section 2 — with third parties. That data is processed by Pano itself and is stored on servers located in the European Union. However, in cases of legal obligations or for security reasons, information may need to be provided to authorized authorities.

5. Data Storage and Security

User data is stored securely and is accessible only to authorized personnel. Additionally, JWT cookies are stored only for the duration of the authentication session and are automatically invalidated once expired.

6. Information About Cookies

Cookies are small data files stored on your browser. The cookies used on our website include:

  • Mandatory Cookies: Required to recognize logged-in users and manage authentication processes.
7. Third-Party Plugins and Themes

Pano allows users to upload third-party plugins and themes. These contents are provided by users and are not under Pano's control. Therefore, it is the responsibility of users to be informed about the privacy policies and data usage of third-party content.

8. User Rights

Users:

  • Can check this page to see how their data is used.
  • Can request the deletion of their data.
9. Contact

If you have any questions about this Privacy Policy or your data, you can contact us:

10. Policy Updates

This Privacy Policy may be updated from time to time. Updates will be published on this page, and users will be notified in case of significant changes.

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